Accessibility

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, call, or email if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to duplicate them when you book with us again. Just fill it in and send it back with the supporting documents we’ll ask you for within seven days of your booking. 

You have our assurance the information you supply is confidential and only for the purpose it’s provided. 

Booking tickets

To book tickets by phone, call us between 12pm and 5pm, Monday to Saturday, on +44 (0)151 707 3200 or email us.

You can also contact us through text relay by 18002 +44 (0)151 707 3200.​

Companion ticket

If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation. 

So you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here.

Box office

Our box office is on Hotham Street at the front of the venue and at street level street level. We have a counter of accessible height, a microphone and an induction loop.

Please bring your booking confirmation and tickets with you.

Head over to Venue Info for all travel information and accessible options for getting to us. 

Your visit

If you need assistance or lift access, we’d recommend arriving about 15 minutes before doors open, just to make things easier.

Our main entrance is on the Hotham Street with additonal entry points to the side of the building where we have a ramp into the foyer, and there's a lift to upper levels next to the Box Office window, it's a flat surface with a very small threshold at the entrance. Our venue staff will be happy to assist you when you arrive.

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis.

Viewing area

We understand that you want to be with your friends, but due to space limitations, we many are only able to allow you and your companion into an accessible area and cannot always guarantee seated options. 

Your visit

If you need assistance or lift access, we’d recommend arriving about 15 minutes before doors open, just to make things easier.

Our main entrance is on the Hotham Street with additonal entry points to the side of the building where we have a ramp into the foyer, and there's a lift to upper levels next to the Box Office window, it's a flat surface with a very small threshold at the entrance. Our venue staff will be happy to assist you when you arrive.

Braille or large print material

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)151 707 3200.

Guide and Assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.

*We recommend bringing hearing protection for your dog please. 

Auditorium

Auditorium stalls at O2 Academy Liverpool can be accessed by our lift, up one floor; or there are two sets of steep stairs to the auditorium from the foyer.

The area can accommodate up to four wheelchairs and personal assistants.

O2 Academy2 Liverpool venue is a smaller room and has lift access and space for two wheelchairs and personal assistants.

If you don’t need to use the lift, please be aware that there are a number of steep steps with turns to get there, so please let us know in advance if you need any support from our staff.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

Toilets 

There’s an accessible toilet on the first floor controlled by a RADAR key and which staff will provide access to if needed. Other toilets are available throughout the building, just ask our staff to show you the way if you’re visiting us for the first time.

Bar service

There are two bars to the rear of the main auditorium at O2 Academy Liverpool, but unfortunately, do not have lowered areas, our staff will be happy to assist you.  

O2 Academy2 Liverpool has an accessible bar on the floor level at the rear of the room. 

Cloakroom

Please let any staff members know if you need assistance for our cloakroom when you arrive and they will be happy to help you, our cloakroom facilities are in the foyer on ground level at accessible height.

Medical room and emergencies 

We have a medics room in the venue upon request, so if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, in advance. Just get in touch.

Customers with medical requirements

Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.

Merchandise

If there is merchandise for sale, you’ll find it inside the foyer at the entrance for all O2 Academy Liverpool shows.

For any O2 Academy2 shows, if available for sale, please just ask a staff member, who will be pleased to help. 

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.